Frequently Asked Questions – FAQ
What is your return & refund policy?
Ready to Ship Items
If you're not 100% satisfied with your purchase, you can return or exchange the item for up to 30 days from the delivery date and get a full refund or store credit/gift card.
Any item you return must be in new condition, meaning not showing signs of wear or damage in any way.
Custom Printed Items
We do not accept returns or exchanges on personalized or custom made products except only if the product is damaged in transit or not as described at our website or as per your order details.
If you received a damaged product, we require you to first send us a picture showing the damage and upon inspection we will tell you whether it fits our criteria for return. If approved we will ask you to send the product back to us. Once received we will send you a brand new product at no cost to you.
What is your shipping policy?
Ready to Ship Items
Ready to ship items usually dispatch within 2-4 business days and delivers within 3-5 business days for orders shipped within the USA and 10-20 business days for international shipments. We do a quality check first and then forward to your doorstep via USPS/UPS.
Custom Printed Items
Custom printed items usually take 4-8 days to fulfill and delivers within 3-5 business days after fulfillment for orders shipped within the USA and 10-20 business days for international shipments.
International Orders
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.
What are the delivery charges for orders?
Shipping Charges
You have several shipping options to choose from - they can range from within 1-8 business days (1-20 for international orders) depending on the courier and level of service you select. Shipping for U.S. domestic orders can range from $4-$65. Shipping for international orders can range from $15-$65.
International Orders
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.
Which payment methods are accepted in the Online Shop?
Our store uses PayPal and Square for payments. Through both Paypal and Square we can accept Visa, Mastercard, American Express and Discover.
How secure is shopping in the Online Shop? Is my data protected?
Our store uses PayPal and Square for payments with both payment gateways automatically encrypting your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL), which is the highest level commercially available.
Will I receive an invoice and be notified?
Following your order you will have an invoice emailed to you. We will then process your order and let you know once your order has been shipped.
If you have not received an invoice for your order please reach out to us at help@motionenvy.com and we'll be glad to send it to you.
What if the item I ordered is the wrong size?
If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabeled. Let us know and we'll get you sorted out.
If you'd like a different size, get in touch with us at help@motionenvy.com and we'll let you know what your next steps are.
What if my item arrives damaged?
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time!
What if my order never arrives?
If your order didn't end up arriving, be sure to let us know!
First check your the order tracking number, shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at help@motionenvy.com noting your order number. We'll see what can be done.
Send Us and Email
Feel free to read our FAQ before sending us a message. You can email us at help@motionenvy.com or reach us via the form below.
